Privacy Policy
Your privacy matters at nnnko. This policy explains what personal data we collect, why we collect it, how it is protected, and the rights available to you as a player.
Privacy at a Glance
Six key commitments nnnko makes to every player regarding their personal data
SSL Encrypted
All data transmissions on nnnko use industry-standard SSL encryption
Never Sold
Your personal data is never sold to third-party marketing companies or data brokers
Minimal Collection
We collect only the data genuinely needed to provide and improve nnnko services
Your Control
You can access, correct, export or request deletion of your data at any time
Mobile Optimised
Privacy controls are accessible directly through your nnnko account on any device
Transparent Purpose
Every category of data we hold is tied to a clear, stated purpose — no vague collection
1. Introduction
This Privacy Policy ("Policy") describes how nnnko ("we", "us", "our", "the Operator") collects, uses, stores, shares and protects personal data relating to individuals who access or use the nnnko online casino and sports betting platform at https://nnnko.org and any associated mobile interfaces (collectively, the "Platform"). This Policy applies to all registered players, prospective players who browse the Platform, and any individuals who contact nnnko for support or other purposes.
By using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you should not use the Platform. This Policy should be read alongside the nnnko Terms and Conditions and Responsible Gaming Policy, which together govern your relationship with nnnko.
nnnko is committed to handling your personal data responsibly and transparently. We apply data minimisation principles, meaning we do not collect data beyond what is necessary to deliver our services. We never sell, rent or trade your personal information to marketing companies or data brokers. Our data practices are built around the goal of providing Bangladeshi players with a secure, fair and reliable platform they can trust with their information.
2. Personal Data We Collect
nnnko collects personal data in several ways: directly from you when you register, deposit, withdraw, contact support or participate in promotions; automatically through your use of the Platform; and from third parties such as payment processors and identity verification services. The categories of personal data we collect are set out in the table below.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID or passport number, selfie photo for KYC | Account registration, age verification, fraud prevention |
| Contact Data | Mobile number, email address, Dhaka / Chittagong / Sylhet city of residence (optional) | Account communication, support, two-factor authentication, responsible gaming alerts |
| Financial Data | bKash / Nagad / Rocket / Upay mobile wallet identifiers, deposit and withdrawal history, account balance | Payment processing, fraud prevention, AML compliance, withdrawal verification |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps, cookie identifiers | Platform security, fraud detection, service optimisation, responsible gaming monitoring |
| Behavioural Data | Games played, bet amounts, win/loss history, session duration, bonus usage, product preferences | Responsible gaming, personalisation, product improvement, promotional targeting (where consented) |
We do not collect special categories of personal data (such as health data, religious beliefs, or political opinions) and we do not use automated profiling to make decisions that have legal or significant effects on your access to the Platform.
3. How We Use Your Personal Data
nnnko uses personal data only for clearly defined purposes. We do not use your data for any purpose that is incompatible with the purposes listed below. If we need to use your data for a new purpose, we will notify you and, where required by law, obtain your consent before doing so.
- To create and manage your nnnko account, verify your identity and age, and maintain accurate records of your account activity.
- To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to manage your financial transaction history.
- To detect and prevent fraud, money laundering, match-fixing, bonus abuse and other prohibited activities on the Platform.
- To provide responsible gaming tools including deposit limits, session reminders, cool-off periods and self-exclusion, and to monitor for signs of problem gambling behaviour.
- To respond to support enquiries, resolve complaints, and communicate important account and service information to you.
- To personalise your experience on the Platform, including surfacing game recommendations and relevant promotions based on your preferences and activity history (where you have given consent for marketing communications).
- To comply with applicable legal and regulatory obligations, including anti-money laundering requirements, responsible gaming regulations and any lawful requests from competent authorities.
No Automated Decision-Making
nnnko does not use fully automated decision-making processes that produce legal effects or similarly significant effects concerning players. All significant account decisions (such as account suspension or restriction) involve human review. Automated systems may flag accounts for review, but the final decision always involves a member of our compliance or operations team.
4. Legal Basis for Processing
nnnko processes your personal data on the basis of one or more of the following legal grounds, depending on the purpose of the processing activity in question:
- Contractual necessity: processing is necessary to perform our contract with you (the Terms and Conditions), for example to process your deposits and withdrawals, manage your account, and deliver the games and services you have requested.
- Legal obligation: processing is necessary to comply with a legal obligation, for example anti-money laundering checks, age verification, and responding to lawful requests from law enforcement authorities.
- Legitimate interests: processing is necessary for the purposes of legitimate interests pursued by nnnko, such as fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your rights and interests.
- Consent: where we rely on your consent as the legal basis for processing, such as sending you marketing communications about nnnko promotions and new games, you have the right to withdraw that consent at any time by contacting [email protected].
5. Sharing Your Personal Data
nnnko does not sell, rent or trade your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specific purpose in question.
- Payment processors: we share financial data with bKash, Nagad, Rocket, Upay, Visa and Mastercard solely to process your deposits and withdrawals. These providers are bound by their own data protection obligations and may not use your data for any other purpose.
- Identity verification providers: we share identity data with KYC service providers to verify your age and identity as required for regulatory compliance. These providers process data strictly on our instructions.
- Technology and platform providers: we share technical data with hosting, security, analytics and anti-fraud technology providers who support the operation of the Platform. All such providers are contractually bound to protect your data and may not use it for their own purposes.
- Law enforcement and regulatory authorities: we may disclose personal data to police, financial intelligence units, courts or other government bodies where required to do so by applicable law, court order, or in connection with the investigation of fraud or other criminal activity.
- Business transfers: in the event of a merger, acquisition or sale of all or part of nnnko's business, personal data held by nnnko may be transferred to the acquiring entity. We will notify affected players prior to any such transfer and ensure the acquiring entity is bound by data protection obligations at least equivalent to those in this Policy.
nnnko does not transfer your personal data outside of its operating jurisdiction without first ensuring that appropriate safeguards are in place. Where data is processed by a third-party provider located outside Bangladesh, we ensure that contractual protections equivalent to those required under applicable data protection principles are in place before any transfer occurs.
6. Payment Data and Financial Information
All financial transactions on the nnnko Platform are conducted in Bangladeshi Taka (৳). When you make a deposit or withdrawal via bKash, Nagad, Rocket or Upay, nnnko receives confirmation of the transaction and records the amount, timestamp and mobile wallet identifier in your account. We do not store your full mobile banking PIN or password — these are entered directly into the payment provider's secure interface and are never transmitted to or stored by nnnko.
For card transactions via Visa or Mastercard, nnnko receives a tokenised card reference from the payment processor. We do not store full card numbers (PANs), CVV codes or card expiry dates on our servers. Card data is handled directly by our PCI-compliant payment processing partners.
Transaction Records Retained
nnnko retains transaction records for a minimum of 5 years from the date of the transaction to comply with anti-money laundering recordkeeping obligations. These records include transaction amounts, timestamps, payment method types and wallet identifiers, but not full payment credentials. After the retention period expires, transaction records are securely deleted.
7. Cookies and Tracking Technologies
nnnko uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you between sessions, maintain your login state, remember your preferences, and analyse how the Platform is used. The types of cookies we use are described below.
- Essential cookies: required for the Platform to function correctly. These include session cookies that maintain your login state, security tokens that prevent CSRF attacks, and cookies that remember your language preference. These cannot be disabled without impairing Platform functionality.
- Analytics cookies: used to understand how players use the Platform, which pages are visited most frequently, and where users encounter difficulty. Analytics data is aggregated and anonymised wherever possible. nnnko uses this data solely to improve the Platform experience.
- Functional cookies: used to remember your preferences and settings, such as your preferred game category, notification settings and responsible gaming tool configurations.
- Anti-fraud and security cookies: used to identify unusual access patterns, detect bot activity and protect your account from unauthorised access. These cookies are classified as essential and cannot be disabled.
You can manage your cookie preferences through your browser settings. Please note that disabling essential or security cookies may affect your ability to use the Platform. nnnko does not use third-party advertising cookies or share cookie data with ad networks.
8. Data Retention
nnnko retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data is retained for the duration of the account relationship and for 5 years after account closure; transaction records are retained for a minimum of 5 years; KYC documentation is retained for 5 years from the date of verification; support communications are retained for 2 years; technical and session logs are retained for a maximum of 13 months.
Where personal data is no longer required, nnnko securely deletes or anonymises it so that it can no longer be associated with you as an identifiable individual. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregate statistical analysis purposes.
9. Data Security
nnnko implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. Our security infrastructure includes the following measures.
- TLS/SSL encryption for all data transmitted between your device and the nnnko Platform, ensuring that your login credentials, payment data and personal information cannot be intercepted in transit.
- Encryption at rest for sensitive personal data stored in nnnko's databases, including identity documents, financial data and account credentials.
- Strict access controls limiting access to personal data to authorised nnnko staff on a need-to-know basis. All staff with access to personal data undergo data protection training and are bound by confidentiality obligations.
- Regular security monitoring, vulnerability assessments and penetration testing to identify and remediate security weaknesses before they can be exploited.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, nnnko will notify affected players without undue delay and take all reasonable steps to contain the breach and mitigate its impact. If you suspect that your nnnko account has been compromised, please contact [email protected] immediately.
10. Your Rights Over Your Personal Data
As a player on nnnko you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 30 days.
Right of Access
You have the right to request a copy of the personal data nnnko holds about you, including what categories of data we hold, why we hold it, who we share it with, and how long we retain it.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update most contact and account details directly through your account settings.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances, for example where the data is no longer necessary for the purpose it was collected, or where you withdraw your consent and there is no other legal basis for processing. Note that we may be required to retain certain data to comply with legal obligations even after an erasure request.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing pending verification of our legitimate grounds.
Right to Data Portability
Where we process your personal data on the basis of consent or contractual necessity, and the processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used and machine-readable format.
Right to Object
You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis. You also have the right to object at any time to processing of your data for direct marketing purposes, including profiling related to direct marketing.
How to Exercise Your Rights
To exercise any of the rights described above, please contact our data protection team at [email protected]
11. Protection of Minors
The nnnko Platform is strictly intended for use by individuals aged 21 and above. nnnko does not knowingly collect personal data from individuals under the age of 21. If we discover that we have collected personal data from a person under 21, we will delete that data immediately and close the associated account. All deposits made by an underage user will be returned via the original payment method.
21+ Age Requirement
If you are a parent or guardian and believe that a minor in your care has registered on nnnko, please contact us immediately at [email protected]. We will investigate and take appropriate action, including account closure and data deletion, within 24 hours of receiving your report.
12. Marketing Communications
nnnko may send you promotional communications about new games, bonuses, seasonal offers (such as Eid and Pohela Boishakh specials), cricket betting markets including BPL and IPL, and other nnnko features — but only where you have given your consent to receive such communications. We will ask for your marketing consent during the registration process and you can change your preferences at any time through your account settings or by contacting [email protected].
Even where you have opted out of marketing communications, nnnko will continue to send you essential service communications, such as transaction confirmations, account security alerts, responsible gaming notifications, and updates to our Terms and Conditions or Privacy Policy. These communications are not marketing and cannot be opted out of while your account remains active.
13. Third-Party Links
The nnnko Platform does not contain links to third-party websites or services. This Privacy Policy applies solely to data collected and processed by nnnko through the Platform. If you independently navigate to any external website, that website's own privacy policy will govern the collection and use of your data there, and nnnko accepts no responsibility for the privacy practices of any external site.
14. Changes to This Privacy Policy
nnnko reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements or business operations. Material changes will be notified to registered players by email and by posting a prominent notice on the Platform at least 7 days before the changes take effect. The effective date at the top of this Policy will be updated whenever the Policy is revised.
Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree to the revised Policy, you must stop using the Platform and may request account closure by contacting [email protected].
15. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the way nnnko handles your personal data, please contact our data protection team. We aim to respond to all privacy-related enquiries within 14 working days. Our support team is available 24/7, Bangladesh Standard Time (BST, UTC+6).
Data Protection Contact
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